Note Road Sign Bauernfängerei Scam Attention

BT Internet Phone Fraud – Beware!

The latest in a long line of telephone scams that is ransacking the country, the BT Internet Scam. Beware and Share – let us know your experiences in the comments section below.

Be vigilant, as with all unsolicited phone calls or emails. The BT Scam is particularly believable and has caught out hundreds of people in the UK. The message either states your IP address has been corrupted or that your BT Broadband expires today and then provides you with a series of instructions to avoid being cut off.

Even though on 5th Feb 2019 Microsoft named the United Kingdom as the safest country in the world for internet users there is still a lot of work to do.

BT are clear as to what their processes are on all platforms:

Your computer

BT will never:

  • Call to tell you we’ve found a problem with your computer
  • Ask for payment details over email or live chat
  • Call out of the blue and ask for remote access to your computer or other devices.

Your broadband service

BT will never call and:

  • Tell you your router or IP address has been compromised
  • Tell you your broadband has been hacked
  • Threaten to disconnect your service unless you make a payment immediately.

Your bank account

BT will never:

  • Ask for your PIN or online banking password
  • Ask you to transfer money via PayPal or money transfer websites
  • Send someone to your home to collect money.

They also offer ways to stay protected from this and the ever more sophisticated scams.

BT Call Protect – BT Call Protect is a clever bit of technology that helps protect you from unwanted calls, and it’s included with your package at no extra cost.

Virus Protect – Virus and Spyware protection is available for up to two devices as standard with all broadband packages.

Web Protect – Online browsing protection will warn you when you or a member of your family are about to visit a website that may have harmful content.

The recent spate of DVLA Scams have been well documented and the DVLA website gives you some great info in order for you to stay safe and NOT become a victim:

DVLA tips for protecting yourself from scam communications

  • Only use GOV.UK so you can be sure that you’re dealing directly with DVLA.
  • Report online scams to Action Fraud and GOV.UK
  • Never share images on social media that contain personal information, such as your driving licence and vehicle documents.
  • Report misleading adverts to search engines.
  • Keep up to date with internet safety – read more about online scams and phishing, and how to stay safe online.

There are several useful websites that will help you stay safe:

Get Safe Online – Free expert advice. Get Safe Online is the UK’s leading source of unbiased, factual and easy-to-understand information on online safety.

Report A Fraud – ActionFraud. No matter how small the fraud is the more information and data the Action Fraud team can collect the more they can do to stop these horrible crimes. Please remember whilst you might not have fallen for it some more vulnerable members of society might – so help protect them by reporting it.

BT Report A Scam Call – By reporting a scam call you can help us fight the fraudsters, reduce fraudulent activity and better protect our customers and others.

Beware and Share – let us know your experiences in the comments section below.


Written By
More from Patrick Boyle


Leave a Reply

Your email address will not be published. Required fields are marked *