home-lift-faq | Spring Chicken

Home Lifts, Frequently asked questions

My house is quite small. Will there be room for a home lift?

You’ll be surprised at how small the footprint is for a home lift, our partners will work with you to find the right place to install a home lift in your home.

How much space will the home lift take up?

Home lifts come in varying sizes but the smallest has a footprint of just 0.62 square metres (6.74 square feet).

How much does a home lift cost?

The cost of a home lift very much depends which model you choose and the complexity of the building work required. See our “What will it cost” section.

Do I have to pay for my home assessment?

No. All home assessments are completely free of charge with no obligation to buy. It is the only way you will find out whether a home lift is right for you, so we suggest you get both our partners to assess your home and discuss which of their products would be best for you.

Will the lift need to be fitted on a load-bearing wall?

Our partners lifts work on a system which is a completely self-supporting structure.

The weight of the entire structure and lift is carried in compression through the rails into the floor of your home.

It does not, therefore, add any extra weight burden on your home and its walls.

Are home lifts noisy?

Home lifts are not noiseless, but they are not very loud either – making them great to use at any time of the day or night.

Can a home lift travel through more than one floor?

They only travel through one floor – although you can have more than one home lift if required to get to other floors.

What safety standards will my home lift have?

It will carry the CE mark and is tested to current European legislation.

How do I know if I’m buying a home lift from a reputable company?

If you use our partners you can be assured that they will not use pressure selling techniques and will only sell you a lift if they feel it is the right solution for you.

How long does it take to install a home lift?

It takes between two to four consecutive days to install a home lift.

What happens if the lift gets stuck?

Our partners have never experienced this. However the units are not completely sealed so there is constant airflow, and the charge in the batteries would safely return the lift to the ground floor. We recommend regular servicing by the installer to keep your lift in tip-top condition.

Do I need to use a builder to install my home lift?

No – both our partners do all the building work for you. This is all included in the quotation given to you after your home assessment.

What is the lead time if I decide to go ahead with a home lift?

It depends on which lift you choose and how customised you want your lift to be, but normally lifts can start to be installed anytime between 3 – 12 weeks from the point you order it.

As your home assessment the partner will discuss the lead time for your chosen lift.

Do home lifts have doors?

Yes. The home lifts are fitted with doors.

What happens if there is a power cut? Will my lift still work?

Yes. Home lifts are equipped with a battery backup facility which means your lift will descend to the lower level until the power returns.

One of the added extras you might want to consider is paying for an uninterruptable power supply.

This gives you enough power to make several trips up and down during a power cut.

What happens if something gets in the way of the lift?

The lifts have a safety mechanism that ensures the lift stops until the obstructions moves e.g. a pet!

How do I control the home lift?

The person travelling in the lift controls the lift by pressing buttons in a very similar way to controlling a commercial lift. There is a button for travelling up and a button for travelling down – you only need to press the button once to activate it.

Is there a maximum weight that the home lift can carry?

Most home lifts are restricted to carrying a maximum weight of 170kg (27st or 375lb). Weight limit sensors are fitted into the lift and the lift will not move if the weight limit is exceeded.

Will my electricity bill increase dramatically?

You should not notice any significant increase in your bill. The lifts vary slightly in running costs – the cheapest to run delivers 10 journeys for the same cost as boiling your kettle; the most expensive lift to run costs around £2 a month in electricity.

Will my home lift have a warranty?

Our partners offer warranties, which you can extend if you wish. This will all be discussed at the home visit.

Will I have to take out a servicing agreement with the home lift supplier?

Our partners offer varying levels of servicing agreements which they will discuss with you at your home visit.

Can I get VAT exemption?

Yes, it is possible to gain VAT exemption on the supply, installation and all associated works when having your home lift installed, if you meet the criteria set out by the government for VAT exemption.

Who can be VAT except?

Vat exemption is for those who suffer from a disability and/or a chronic or terminal illness. VAT exemption cannot be claimed for a frail senior person who is otherwise able-bodied or any person who is temporarily disabled or incapacitated for example, they have a broken bone.

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